Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify opportunities to develop the framework for quality management plans
   • Obtain, interpret and confirm work requirements
   • Access, interpret and apply documentation required to implement, monitor and develop quality management plans
   • Develop and document quality objectives in accordance with workplace objectives and procedures
   • Identify and communicate the standards for quality management systems procedures
   • Consult with relevant personnel to review and improve the quality management plans
   • Identify quality management responsibilities and include them in job descriptions and duty statements in accordance with workplace procedures
2. Implement processes for encouraging the development of ideas to support the quality management plan
   • Identify existing or potential quality issues, obtain ideas from others regarding improvements, providing prompt consideration and feedback to maximise potential benefits
   • Communicate with relevant personnel the benefits of quality site procedures and practices according to workplace requirements
   • Identify, maintain and monitor the information sources according with workplace procedures
3. Implement the quality plan
   • Document how the quality management plan will be introduced or enhanced
   • Provide information and resources for the implementation of the quality management plan, in a form readily accessible to others, in a timely and consistent manner
   • Provide required training and support to others on the implementation of the quality management plan according to workplace procedures
   • Maintain quality management plan records
4. Monitor and update the quality management processes
   • Monitor the reviews statistics and outcomes of the systems procedures, in consultation with others, if procedures and practices need to be modified to meet quality management plan targets
   • Amend the quality management plan and its implementation when changes are anticipated according to workplace procedures
   • Retain documentation according to workplace procedures

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

implement, monitor and develop quality management plans on at least two occasions, including:

developing and documenting quality objectives

identifying and clearly communicating standards for quality management systems

identifying and developing quality management responsibilities against job descriptions

identifying and recommending improvements to quality processes

providing training and support for implementation of the quality management plan

monitoring, reviewing and implementing changes to the quality management plan

processing written records and reports.

During the above, the candidate must:

locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for implementing, monitoring and developing quality management plans

work effectively with others to implement, monitor and develop quality management plans in a way that meets all required outcomes

use a range of communication techniques and aids to advise others of work activity and exclusion zones

communicate clearly and concisely with others to receive and clarify work instructions.

---

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key legislation required to implement, monitor and develop quality management plans

key policies, procedures and documentation required to implement, monitor and develop quality management plans, including:

client and manufacturer quality requirements

quality management plan procedures and requirements

continuous quality improvement processes

quality management plan monitoring and review procedures and processes

quality management reporting and recording procedures

principles and techniques for maintaining human resources quality outcomes through preparing job descriptions and duty statements

principles and techniques for identifying appropriate action based on cost, health, safety and quality issues

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

---